Shizuku Villas – Privacy Policy

This Privacy Policy is issued jointly by:

• Create Asia Management Pte Ltd ("Create Asia Management"), a company incorporated in Singapore, responsible for this website, marketing, bookings, guest communications, and guest payment collection; and
• Gakuto Management Co Ltd ("Gakuto Management"), a company incorporated in Japan, responsible for on-site management of Shizuku Villas, including check-in/check-out, housekeeping, security (including CCTV), and guest services during your stay.

Together referred to as "we," "us," or "our," we are committed to protecting the personal data of our guests, wherever they are from, in accordance with applicable law.

1. Consent

   By using our website, booking portals, or services, you agree that we may collect, store, and process your personal data as described in this Policy.
   
   

2. Use and forwarding of collected data

   We collect only the data needed to provide our services. Depending on your interactions with us, this may include:
   
   • Identity & contact details: name, address, phone, email, passport/visa information
   • Stay & transaction data: reservation details, arrival/departure dates, purchases, preferences, special requests, correspondence
   • Payment information: credit card and other payment details
   • Feedback: reviews and opinions about our properties and services
   • Security data: CCTV and other security system footage collected on-site by Gakuto Management
   • Technical data: IP address, browser type, device identifiers, operating system, and mobile network information
   • Location data: where enabled via device settings or app permissions
   • Cookies & tracking technologies: to improve site functionality and understand usage
   • Third-party data: information from hotels, service providers, public sources, or social media platforms you connect with us
   • Third-party personal data you provide (e.g., family members' details for bookings): you confirm you have their consent to share this information
   
   We retain personal data only for as long as necessary to fulfil the purposes described in this Policy, or as required by law. As a guide: CCTV footage is generally retained for 30 days unless needed longer for a specific security or legal matter; guest registration records required under Japan's Hotel Business Act are retained for the period required by law; and booking and payment records are retained for the period required for accounting, tax, and dispute-resolution purposes. You may object to our collection or use of your personal data at any time by contacting us.
   
   

3. How We Use Your Information

   We use personal data to:
   
   1. Provide, manage, and improve our services and reservations
   2. Communicate with you and respond to requests or feedback
   3. Conduct marketing and business optimization
   4. Support administrative functions (e.g., supplier and personnel management)
   5. Comply with legal obligations and protect our legitimate business interests
   
   

4. Sharing of Information, Including Between Create Asia Management and Gakuto Management

   Create Asia Management collects your data through the website and booking process, and shares the relevant portions (e.g., your identity, contact, and stay details) with Gakuto Management so that your stay can be prepared and managed on-site. Gakuto Management, in turn, collects additional data during your stay (e.g., CCTV, service requests) and may share relevant details back with Create Asia Management for booking records, billing, and guest communication.
   
   This is a joint use of personal data between Create Asia Management and Gakuto Management for the shared purpose of fulfilling your reservation and stay, as permitted under Japan's Act on the Protection of Personal Information. Each party is responsible for the data it directly manages; contact details for both are provided in Section 11.
   
   If you are located in the EEA or UK, Create Asia Management and Gakuto Management each act as an independent, separate controller of the personal data they respectively collect and manage, connected by an internal data-sharing arrangement rather than a joint-controller arrangement. Each entity is responsible only for its own processing activities and compliance obligations under the GDPR.
   
   With your consent or as needed to provide services, we may also share data with:
   
   • Suppliers and activity providers fulfilling your reservations
   • Third-party vendors supporting payment processing, analytics, customer service, marketing, or fraud prevention
   • Business partners offering joint or complementary products/services
   • Referring websites, where applicable
   
   We may also disclose information when required by law, to enforce our legal rights, to prevent fraud or illegal activity, to protect health or safety, or in connection with a corporate transaction (e.g., merger or sale). Where data is transferred outside the country in which it was collected — including between Singapore and Japan — we take reasonable steps to ensure it remains protected to a comparable standard.
   
   Except as described above, we will notify you before sharing your personal data with third parties and provide an opportunity to opt out.
   
   

5. Data Security & Breach Notification

   We apply reasonable technical and organizational measures to protect personal data against unauthorized access, loss, or misuse. In the event of a data breach likely to affect your rights or interests, we will notify affected individuals and relevant authorities as required by applicable law.
   
   

6. Children's Privacy

   Our services are not directed at children under 13, and we do not knowingly collect data from them. If you are between 13 and 16, please obtain parental or guardian consent before providing personal data. If you believe we have inadvertently collected data from a child under 13, please contact us for prompt deletion.
   
   

7. Social Media

   If you use social media features on our site, we may access information from your social media provider (e.g., name, profile picture, email) in accordance with your privacy settings and their policies.
   
   

8. Limitation of Liability

   To the fullest extent permitted by law, neither Create Asia Management nor Gakuto Management is liable for indirect, incidental, or consequential damages arising from use of our services, except where a breach is proven to result from fraud or gross negligence on the relevant party's part. In such cases, liability is limited to the total amount paid by you for the relevant stay. This limitation applies to contractual and general liability claims only, and does not limit or exclude any liability that cannot be limited or excluded as a matter of applicable data protection law, including statutory compensation or regulatory liability under the APPI, PDPA, or GDPR.
   
   

9. Your Rights (By Region)

   Japan (APPI) As Shizuku Villas is located in Japan and on-site data is managed by Gakuto Management, a Japan-incorporated company, guests may request disclosure, correction, or deletion of their retained personal data, and object to its use. Requests can be made using the contact details in Section 11.
   
   Singapore (PDPA) As Create Asia Management is incorporated in Singapore, you may request access to, or correction of, personal data it holds about you, and withdraw consent for its use with reasonable notice. Our appointed Data Protection Officer can be reached using the contact details in Section 11.
   
   EU/UK (GDPR) If you are located in the EEA or UK, we process data based on consent, contract performance, legitimate interests, or legal obligation. You may access, correct, delete, or port your data, object to or restrict processing, withdraw consent, or lodge a complaint with your local data protection authority. Cross-border transfers use appropriate safeguards (e.g., Standard Contractual Clauses).
   
   United States (including California) — Depending on your state of residence, you may have rights to know what personal information we hold, request its deletion or correction, and opt out of its "sale" or "sharing" (we do not sell personal data for monetary value). We will not discriminate against you for exercising these rights.
   
   All other guests — Regardless of where you are from, you may contact us to ask what data we hold about you, request corrections, or request deletion, and we will respond in line with applicable law and reasonable practice.
   
   We may need to verify your identity before processing any request under this section.
   
   

10. Which Entity to Contact

    For matters relating to the website, bookings, or payments, your query relates to Create Asia Management. For matters relating to your stay on-site, security, or CCTV, your query relates to Gakuto Management. Both can be reached via the shared contact point in Section 11 — simply note which topic your query concerns.
    
    

11. Contact Us

    Both Create Asia Management and Gakuto Management can be reached via a shared contact point for privacy-related matters. This contact point is managed by Create Asia Management's designated Data Protection Officer:
    
    Email: admin@createasiamanagement.com
    
    Please indicate in your message whether your query relates to your booking or payment (Create Asia Management) or to your on-site stay, security, or CCTV (Gakuto Management), so we can route it to the responsible entity.
    

Last updated: 8 September 2026

Shizuku Villas – Terms & Conditions

These Terms & Conditions govern reservations made through this website, operated by Create Asia Management Pte Ltd ("Create Asia Management," "we," "us") on behalf of Shizuku Villas ("the Property"), managed on-site by Gakuto Management Co Ltd ("Gakuto Management," "they," "them"). By proceeding with a reservation, you agree to the terms below.

1. Acceptance of Reservation

   Once your reservation is accepted by the Property, your stay will be governed by these Terms & Conditions and the Property's standard terms and conditions of stay.
   
   

2. Payment Terms

   Once your reservation is accepted by the Property, your stay will be governed by these Terms & Conditions and the Property's standard terms and conditions of stay.
   
   
   • Deposit: A 20% deposit is required within 7 days of the invoice date to confirm your reservation.
   • Balance: The remaining 80% is due 60 days before check-in. If not received by then, the reservation will be treated as cancelled and the deposit forfeited.
   • Bookings within 60 days of check-in: Full payment is required within 7 days of the invoice and is non-refundable.
   • Non-payment: Reservations may be cancelled without prior notice if deposit payment is not completed in full.
   • Terms and cancellation policies for promotional packages or special offers may differ from those set out here and will be specified at the time of booking.
   
   

3. Cancellation Policy

   Cancellation: More than 60 days before check-in: 20% of booking cost (deposit forfeited) Cancellation: 60 days or less before check-in: 100% of booking cost
   
   

4. Guest Numbers

   Your reservation is valid only for the number of guests (adults, children, infants) stated on the reservation form. In compliance with local regulations, the Property cannot accommodate additional guests without prior written arrangement.
   
   

5. Damages and Missing Items

   We reserve the right to charge your credit or debit card for any damage caused to your room or the Property during your stay (including specialist cleaning), or for any missing items upon departure. By booking, you authorize such charges.
   
   

6. Guest Conduct

   Guests are expected to behave appropriately at all times, comply with Property procedures, and respect the Property, its staff, and other guests, including their health and safety. Guests must not disrupt the comfort of other guests or the smooth operation of the Property. If, in our reasonable opinion, this provision is breached, we may refuse accommodation or services or remove the guest and their party from the Property, without any obligation to refund accommodation costs or other expenses incurred.
   
   

7. Pricing Errors

   If a booking is completed based on an incorrectly posted rate, Management reserves the right to correct the rate or cancel the reservation and will contact you directly to resolve the matter. Management's decision in such cases shall be final.
   
   

8. Governing Language

   Where these Terms & Conditions are available in multiple languages, the English version shall prevail in the event of any discrepancy.
   
   

9. Dispute Resolution

   In the event of any dispute, the decision of Management shall be final and binding.
   
   

10. Force Majeure

    Neither Create Asia Management nor Gakuto Management shall be liable for any failure or delay in performing their obligations, including provision of accommodation or services, where such failure or delay arises from circumstances beyond their reasonable control. This includes, without limitation: natural disasters (including earthquake, volcanic activity, typhoon, heavy snowfall, or avalanche), fire, flood, extreme weather conditions, epidemic or pandemic, war, terrorism, civil unrest, government action or restriction, strikes or labour disputes, power or utility failure, or any other event of force majeure.
    
    Where such an event prevents or materially affects a stay, Management may, at its sole discretion, offer to reschedule the reservation, issue a credit for future use, or provide a partial refund. Management is under no obligation to provide a full refund in such circumstances, and standard cancellation charges under Section 3 shall otherwise continue to apply unless Management determines otherwise.
    
    

11. Governing Law and Jurisdiction

    These Terms & Conditions, and any dispute or claim arising out of or in connection with them or your reservation or stay (including non-contractual disputes or claims), shall be governed by and construed in accordance with the laws of Japan, without regard to conflict of law principles. The courts of Japan shall have exclusive jurisdiction to settle any such dispute or claim, and you irrevocably submit to that jurisdiction. This clause is without prejudice to Section 9 (Dispute Resolution).
    
    

12. Guest Registration Requirements

    In accordance with Japan's Property Business Act (旅館業法) and its enforcement ordinances, guests are required to provide the following information. This is a legal obligation on the Property, not an optional request, and the Property is entitled to decline accommodation if the required information is not provided.
    
    Prior to arrival, guests must notify the Property of:
    
    
    1. Name(s) of guest(s) and contact (phone or mobile) number
    2. Date of accommodation and estimated arrival time
    3. Any other particulars reasonably required by the Property
    
    At check-in, guests must register the following at the front desk:
    
    
    1. Name, age, gender, address, phone/mobile number, and occupation of each guest
    2. For any guest who is a foreign national without an address in Japan: nationality and passport number. The Property will also request that such guests present their passport and permit a copy to be taken and retained together with the guest register, as required by law.
    3. Expected date and time of departure
    4. Any other particulars reasonably required by the Property, including under applicable prefectural regulations
    
    Guest register information, including any passport copies taken, will be retained by the Property for the period required by law and handled in accordance with our Privacy Policy.
    
    Last updated: 8 September 2026